Services covered
These Terms apply to Proniit Cloud / vKloud hosting, websites, applications, managed products, managed connectivity, VPStacks, support services, client accounts and related services unless a separate written agreement applies.
Orders, accounts and billing
Services are not active until the order is accepted, required payment is received, and any applicable verification, onboarding, technical or legal steps are completed. Package prices, inclusions and service descriptions may change where needed for operational, supplier or platform reasons.
Hosting, apps and VPStacks
VPStacks combine multiple open-source tools into practical hosted outcomes. Custom setup, branded-domain deployment, migrations, special integrations, advanced configuration and ongoing management may require separate approval or quotation.
Managed products and connectivity
Managed products and connectivity options may involve additional setup, third-party networks, supplier conditions, fair-use limits, coverage limits, hardware, security controls or support boundaries.
Acceptable use
All customers, partners and users must follow the Acceptable Use Policy. vKloud may refuse, suspend, restrict or terminate services connected to unlawful, abusive, misleading, infringing, risky or harmful activity.
Support and limitations
Support covers approved services and agreed support channels. vKloud is not responsible for unauthorised changes, unsupported third-party modifications, client-side misconfiguration, misuse, lost credentials, external supplier issues or matters outside the agreed service scope.
Privacy and data processing
Use of services may involve personal information. The Privacy Policy and Data Processing page explain the public position for handling personal information through enquiries, accounts, support, billing, partner activity and service delivery.
Partner and referral terms
Partners, resellers, introducers and referral sources may be subject to the Business Partner page, Partner Agreement Overview, Referral & Commission Terms and any separate written onboarding agreement.
Changes and contact
vKloud may update public terms, policies, service descriptions or package information from time to time. Questions can be sent to support@proniit.com.